PRIVACY POLICY
RABTA DIGITAL – META VERIFIED TECH PROVIDER
Effective Date: 01 January 2026
Rabta Digital is committed to protecting the privacy, confidentiality, and security of our clients and their end-users. As a Meta Verified Tech Provider and digital solutions company, we strictly comply with Meta (WhatsApp Business) Platform Terms, applicable data protection laws, and recognized industry security standards.
This Privacy Policy explains how we collect, use, process, store, and protect personal data when you use our services, including the WhatsApp Business API and related digital solutions.
1. INTRODUCTION
Rabta Digital provides:
* WhatsApp Business API integration
* Automation and chatbot solutions
* CRM and system integrations
* Digital communication infrastructure
In delivering these services, we process personal data in accordance with:
* Meta Platform Terms and WhatsApp Business Policy
* Applicable data protection regulations
* Industry-standard security practices
By accessing or using our services, you agree to the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
A. BUSINESS CLIENT INFORMATION
When businesses register or use our services, we may collect:
* Company name and authorized representative details
* Email address and phone number
* Business verification documents as required by Meta
* Billing and payment information
* WhatsApp Business Account (WABA) details
This information is required to verify accounts, provide services, and comply with Meta requirements.
B. TECHNICAL AND USAGE INFORMATION
To maintain platform performance and security, we may collect:
* IP addresses
* Device and browser type
* System logs and API usage data
* Performance and diagnostic data
This data is used strictly for service improvement, security monitoring, troubleshooting, and compliance purposes.
C. END-USER DATA (PROCESSED ON BEHALF OF CLIENTS)
As a WhatsApp Business API provider, Rabta Digital acts as a data processor when handling end-user information on behalf of clients.
This may include:
* Customer phone numbers
* Message content
* Interaction history
Important:
Clients are solely responsible for:
* Obtaining lawful consent from end-users before sending messages
* Providing appropriate privacy notices
* Ensuring compliance with applicable data protection laws
Rabta Digital processes such data only for the purpose of delivering authorized business communication services.
3. HOW WE USE INFORMATION
We use collected data for the following purposes:
SERVICE PROVISION
* Operating and maintaining WhatsApp Business API services
* Providing technical support and account management
* Monitoring system performance and reliability
COMMUNICATION
* Sending important service notifications
* Security alerts and compliance updates
* Billing and account-related communications
LEGAL AND COMPLIANCE
* Meeting Meta policy requirements
* Business verification and regulatory compliance
* Preventing fraud, abuse, or unauthorized activity
We do not sell, rent, or trade personal data. We do not use client or end-user data for marketing without explicit authorization.
4. DATA SHARING AND DISCLOSURE
Rabta Digital may share information only under the following circumstances:
* With Meta Platforms Inc. as required for WhatsApp Business API functionality
* With trusted third-party infrastructure providers under strict confidentiality agreements
* When required by law, court order, or regulatory authority
* To protect our legal rights or prevent security threats
All partners are required to maintain appropriate data protection and confidentiality standards.
5. DATA SECURITY
We implement industry-standard technical and organizational safeguards, including:
* Secure servers and SSL/HTTPS encryption
* Role-based access control
* Secure API authentication
* Continuous system monitoring
While we maintain strong protections, clients are responsible for:
* Securing their login credentials
* Preventing unauthorized internal access
* Maintaining endpoint and device security
6. DATA RETENTION
We retain personal data only for:
* The duration necessary to provide services
* Compliance with legal and regulatory obligations
* Dispute resolution and enforcement of agreements
Upon termination of services, data may be deleted or anonymized in accordance with contractual and legal requirements.
7. COMPLIANCE WITH META REQUIREMENTS
As a Meta Verified Tech Provider, Rabta Digital:
* Operates in full compliance with WhatsApp Business Platform Terms
* Ensures lawful and authorized use of WhatsApp services
* Monitors accounts for policy compliance
* Takes action against spam, abuse, or violations
Failure to comply with Meta policies may result in service suspension or termination.
8. USER RIGHTS
Depending on applicable laws, individuals may have the right to:
* Request access to personal data
* Request correction or deletion
* Restrict or object to certain processing activities
Requests can be submitted using the contact information below. We will respond in accordance with applicable legal requirements.
9. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
* Legal or regulatory changes
* Updates to Meta policies
* Operational improvements
Significant changes will be communicated appropriately. Continued use of our services indicates acceptance of the updated policy.
10. CONTACT INFORMATION
For questions or concerns regarding this Privacy Policy or our data practices, please contact:
Rabta Digital – Meta Tech Provider
Phone: +92 313 8484 949
Email: Support@rabtadigital.cloud
Location: Pakistan